- REGENT SEVEN SEAS CRUISE LINE -
Background:
Regent Seven Seas
Cruises is a cruise line headquartered in Miami. The company
offers luxury cruises which visit over 300 ports worldwide. Regent
is owned by Norwegian Cruise Line Holdings.
Regent Seven Seas
Cruises has a long record of customer service complaints going
back more than a decade.
How to resolve a problem with Regent Seven Seas Cruises
Like most communication
service providers, Regent Seven Seas Cruises normally likes to
conduct customer service transactions by phone. This makes it
difficult to establish a paper trail. This guide on how to solve
a customer service problem will help you resolve most problems
with [company]. You can also refer to the executive contacts
below or contact our advocacy team directly.
Public Relations [Email Links]:
James Arnold: Public Relations [Regents Seven
Seas Cruises].
Address:
7665 Corporate Center Drive
Suite 100
Miami, FL 33126
Phone Contacts:
Main: (954) 776-6123
Customer Service: (844) 473-4368
Toll Free: 800-285-1835
Email Contacts:
GUESTRELATIONS@RSSC.COM
**In our efforts to
make contacting Guest Relations a more streamlined and easier
process for our guests and travel partners, we have revamped
our web contact to now include a specific link for guests or
Travel Agents seeking assistance with any post-cruise issue.
As a result, GuestRelations@rssc.com will no longer be a viable
form of contact. That said if you would please update your database
records to reflect instead the below specific link so guests
and agents can have accurate information as to our contact details:
https://www.rssc.com/post-cruise-inquiry-form
Customer Service Resources
Executive Contacts:
Primary Contact
Eric McAndrews
Senior Director, Reservations and Guest Relations
emcandrews@rssc.com
Secondary Contact
Robert Castellanos
Guest Relations Administrator
rcastellanos@rssc.com
Chief Executive
Andrea De Marco
Chief Executive Officer
(954) 501-5114 or (866) 720-4111
ademarco@rssc.com
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