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- Background Information - Customer Service Contacts: Royal Caribbean International is a cruise line brand founded in Norway and based in Miami. Sister brands owned by Royal Caribbean Cruises are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises. Executive Contacts Primary Contact Carlos Jimenez Sr. Manager, Guest Experience 1050 Caribbean Way Miami, FL 33132 CarlosJimenez@rccl.com Aurora YeraRodriguez AVP, Guest Experience 1050 Caribbean Way Miami, FL 33132 ayera-rodriguez@rccl.com Michael Bayley President and CEO 1050 Caribbean Way Miami, FL 33132 MBayley@rccl.com - Phone Contacts - Main: (305) 539-6000 Customer Service: (800) 256-6649 Toll Free: (866) 562-7625 - Email Contacts - RoyalGuestRelations@rccl.com Guestclaims@rccl.com |